Privacy Policy

1. Policy Overview

TRXT.IO respects and protects user privacy. This Privacy Policy explains how we collect, use, store, protect, share and process your personal data when you register an account, sign in, purchase services, submit orders, make payments, use VPN or proxy services, contact support or otherwise use TRXT.IO services.

If you do not agree with this Policy, please stop using this website and our services.

2. Data We Collect

Depending on how you use the services, we may collect the following categories of data:

1. Account data, including username, email address, password hash, verification status, login status, account role, balance, registration time, last login time and account security information. We do not store your password in plain text.
2. Order data, including order number, purchased plan, protocol type, server location, service period, payment method, payment amount, currency, order status, provisioning status, renewal records, refund records and billing records.
3. Payment data, including cryptocurrency type, chain type, transaction hash, payment address, receiving address, payment time, amount and confirmation status. If you use a third-party payment provider, the actual payment data may be processed by that provider.
4. Connection and technical data, including server IP, port, protocol type, configuration information, service status, bandwidth usage, traffic usage, system logs, fault records, security events, connection errors, API call records and necessary network diagnostic information.
5. Login and security data, including IP address, browser type, device information, operating system, language settings, login time, failed login attempts, cookies, sessions, risk flags and security verification status.
6. Support and communication data, including contact information, chat records, issue descriptions, screenshots, diagnostic evidence, order numbers and handling results when you contact us by Telegram, email, website forms or other channels.

3. How We Use Data

We collect and process data for the following purposes:

1. To create, verify and manage your account.
2. To process orders, payments, provisioning, renewals, refunds and billing records.
3. To deliver VPN profiles, proxy configurations, subscription URLs and related services.
4. To provide customer support, troubleshooting, after-sales assistance and security notices.
5. To detect, prevent and handle fraud, abuse, attacks, spam, malicious registration, stolen payments, chargebacks and unlawful activity.
6. To maintain the security of our website, servers, connection services, supplier resources and networks.
7. To improve website functions, user experience, plan design and service stability.
8. To comply with legal obligations and respond to valid requests from regulators, courts, law enforcement, rights holders or suppliers.
9. To enforce our Terms of Service, Refund Policy and other platform rules.
10. To send service notices, renewal reminders, security alerts or important announcements where permitted by law or with your consent.

4. Legal Basis for Processing

Depending on applicable laws, our processing may rely on one or more of the following bases: performance of contract, legitimate interests, legal obligations, your consent, vital interests or public interests.

5. Cookies and Similar Technologies

We may use cookies, sessions, LocalStorage and similar technologies to keep you signed in, remember language or interface settings, prevent CSRF, brute-force attacks, malicious registration and other security risks, measure website usage and improve stability.

You can refuse or clear cookies in your browser settings, but some functions such as login, ordering, payment confirmation, language settings or human verification may not work properly.

6. Traffic Content and Technical Logs

TRXT.IO provides VPN, proxy, and server connection services. In principle, we do not actively view, analyze or manually review your full browsing content.

For service security, abuse handling, troubleshooting, legal compliance or supplier requests, we may process necessary relay data, system logs, connection errors, traffic statistics, security events or service status information.

If your use involves attacks, spam, fraud, infringement, unlawful content, third-party complaints or regulatory requirements, we may retain, inspect, restrict or provide necessary data in accordance with applicable law.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share or disclose necessary data with infrastructure, data center, bandwidth, IP, payment, email, captcha, support, security, anti-abuse or technical service providers, or when required by law, courts, regulators, law enforcement, rights holders or suppliers.

We will use reasonable efforts to require third-party providers to process data only as necessary and to apply reasonable security measures.

8. Cross-Border Data Transfer

Because TRXT.IO provides global VPN, proxy, and server connection services, your data may be transferred to, stored in or processed in countries or regions outside your location, including locations of servers, data centers, payment providers, support teams or technical suppliers.

We will take reasonable measures under applicable law, such as contractual restrictions, data minimization, security protection, access controls and necessary data protection arrangements.

9. Data Retention

We retain your data only for as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

1. Account data is retained while the account is active and may be retained for a necessary period after deletion.
2. Order and payment data is retained for tax, accounting, dispute resolution, anti-fraud and compliance purposes.
3. connection service and security logs are usually retained only as needed for security, troubleshooting, abuse handling or compliance.
4. Support records are retained for after-sales, dispute, refund, complaint and service quality purposes.
5. Violation or abuse records may be retained longer to prevent repeated abuse and support investigations.

10. Data Security

We use reasonable technical and administrative measures to protect your data, including password hashing, access control, login verification, human verification, system logs, risk monitoring, protection against unauthorized access, leakage, alteration or destruction, and necessary backups and security maintenance.

No network transmission or electronic storage method can be guaranteed to be 100% secure. You should also protect your own account, password, connection configuration, device and connection environment.

11. Your Rights

Depending on your local law, you may have rights to inquire, access, correct, delete, restrict or object to certain processing, withdraw consent, request data portability, opt out of certain marketing notices and lodge complaints with data protection authorities or regulators.

You may contact us using the details below. To protect account security, we may ask you to verify your identity. We may refuse, delay or limit a request where permitted by law, including where it affects other users, platform security, pending orders, payment disputes, abuse investigations, legal retention obligations or technical limitations.

12. Regional Notices

If you are located in the European Union, the European Economic Area or the United Kingdom, you may have data subject rights under GDPR or UK data protection laws.

If you are located in California, you may have rights to know, delete, correct, limit the use of sensitive personal information, opt out of sale or sharing of personal information and not be discriminated against for exercising privacy rights. TRXT.IO does not operate primarily by selling personal data.

If you are located in Mainland China, Hong Kong, Singapore, Japan, Canada, Australia, Brazil or other regions, you may have rights under local data protection laws. You may contact us to submit a request.

13. Minors and Third-Party Services

The service is not intended for persons under 18 or minors under applicable local law. Minors may not register, purchase or use the service. If we discover such use without lawful guardian consent, we may delete the related account or data.

This website may contain third-party websites, payment services, communication tools, client software, blockchain explorers or other third-party links. Their privacy practices are controlled by those third parties, and TRXT.IO is not responsible for their processing, content, security or availability.

14. Policy Updates and Contact

We may update this Privacy Policy for legal, technical, business, service or security reasons. The updated Policy will be posted on this website and becomes effective upon publication. For material changes, we may notify you by website announcement, email, dashboard notice or other reasonable means.

Website: TRXT.IO

Support: Telegram @lonmenhr

Email: send.letter@trxt.io

Company: TRXT Digital Infrastructure Ltd.